Frequently Asked Questions

Opening an account takes only a few minutes through our secure online application. You will complete a short personal profile, answer a brief suitability questionnaire about your trading experience and objectives, and upload two standard verification documents — a government-issued photo ID and a proof of residential address dated within the last three months. Most retail accounts are reviewed and approved within one business day. You can also open a demo account instantly with no documentation required.

We offer Standard, ECN Pro, and Institutional account tiers, plus a full-featured demo account. The Standard account has no commission and slightly wider spreads, ideal for newer or lower-frequency traders. ECN Pro adds raw interbank spreads with a transparent per-million commission, preferred by active traders. Institutional accounts are designed for corporate entities, portfolio managers, and high-volume traders. Full conditions for every account type are published on our Trading Conditions page.

We support credit and debit cards (Visa, Mastercard), bank wire transfers, local instant payment methods in select jurisdictions, and major cryptocurrencies for funding. Card and crypto deposits are typically credited instantly during working hours once confirmed on the network. Local payment methods usually credit within a few hours. International bank wires generally take 2–5 business days depending on the sending bank and correspondent network.

The minimum initial deposit for a Standard account is $100 USD or equivalent in your base currency (EUR, GBP, AUD, CAD, CHF, and JPY are also supported). ECN Pro accounts require a minimum first deposit of $500. Institutional and Corporate account minimums are set individually based on your expected trading profile and are confirmed with your account manager during onboarding. We do not charge any fees for deposits on our side.

Through a single integrated account you can trade CFDs across six major asset classes: spot forex (60+ major, minor and exotic pairs), cryptocurrencies (40+ coins including BTC, ETH, SOL and ADA), spot gold, silver, platinum and palladium, energy commodities including WTI, Brent and natural gas, agricultural commodities, and global equity indices including S&P 500, NASDAQ, FTSE 100, DAX 40, Nikkei 225 and Hang Seng.

The forex market opens Monday morning in Sydney and closes Friday evening in New York — approximately 24 hours a day, 5 days per week. Cryptocurrency markets are available 24/7. Index, commodity and metal CFDs follow the exchange trading hours of their underlying reference markets, typically Sunday evening through Friday evening UTC. Exact instrument-by-instrument trading hours are published within the platform. Our client support team is available 24/5 during all live forex market sessions.

We support our own proprietary Btrade center Web Platform (browser-based with no download required), downloadable desktop platform for Windows and macOS, and full-featured native mobile apps for iOS and Android. All platforms share the same pricing engine, account ledger, and order management system — so your positions, balances, watchlists, and pending orders are perfectly synchronized across every device.

Yes — we provide a REST and WebSocket trading API with full instrument pricing, order management, position reporting, and account data streaming. The API is documented in our public Developer Portal and supports HMAC-signed authentication. Third-party algorithmic trading platforms are also compatible through industry-standard bridge integrations. API access is enabled for every account at no extra cost.

All client funds are held in segregated, legally designated client accounts with tier-1 international custodian banks — entirely separate from Btrade center operating capital. These accounts are reconciled daily by our Treasury team, audited independently on a quarterly basis, and structured so that client balances are not available to any creditor of the firm. A more detailed explanation of our fund protection regime is available on our Security & Regulation page.

Two-factor authentication is required by default for every account and cannot be disabled for login, withdrawals, or sensitive profile changes. You can use a TOTP authenticator app (such as Google Authenticator or Authy), SMS codes, or — for the strongest security — a FIDO2/WebAuthn compatible hardware security key. Mobile apps also support biometric login via fingerprint or Face ID on supported devices.

You can request a withdrawal at any time from within your account dashboard under the "Funds" menu. Every withdrawal requires 2FA approval. Our Payments team processes most requests within one business day for verified accounts. Refunds back to cards are typically received within 3–5 business days. Crypto withdrawals are broadcast to the blockchain usually within a few hours of approval. International bank wire withdrawals typically arrive in 2–5 business days depending on the receiving bank and the correspondent banking chain.

Btrade center does not charge any internal processing fee for standard withdrawals on our side. However, please be aware that your issuing bank, card network, payment processor, or crypto network may apply their own transaction charges, currency conversion fees, or miner fees. International wire withdrawals through the SWIFT network typically incur charges from the correspondent banks involved. All fee information is displayed in your dashboard before you confirm any withdrawal request.

The Btrade center corporate group operates through regulated and registered entities in multiple jurisdictions, each supervised by its local competent authority. Entity-specific licensing details, registration numbers, and supervisory authority information are published in full transparency on our Legal & Compliance Centre. You can also request entity-specific documentation from your account manager or from our Compliance team through the contact page.

KYC (Know Your Customer) checks are a regulatory requirement in every jurisdiction in which we operate, and — more importantly — they protect our platform and every honest client on it. We verify your identity with a government-issued document, confirm your residential address, perform sanction and politically-exposed-person screening, and — for larger accounts or higher-risk profiles — may ask for source-of-funds or source-of-wealth documentation. All documents are transmitted through encrypted channels and stored in accordance with our Privacy Policy.